This policy explains the types of personal data we (Joju Ltd) may collect about you when you interact with us.
We collect and process data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. We do not disclose data to any third parties unless:
- Disclosure is necessary for the fulfilment of a service.
- You have specifically given consent for a particular service.
- We have a legitimate interest in disclosing data. Instances in which we do disclose data to third parties are outlined below.
If you have any questions not answered by this policy, please contact us.
Our Legal Basis for Processing Personal Data
Under General Data Protection Regulations, we rely on the following legal bases to process your data:
Consent: We will ask for your consent when we market to you via email or post. If you consent, we collect and process your data. We will also contact you if a topic is of legitimate interest. You can unsubscribe at any time (see below).
Contract: We sometimes need to collect and process your personal data in order to fulfil a contract with you; an order, for example.
We will also collect and process your data if you’ve asked us to provide a quote.
Legal: We must process some personal data to comply with the law. If you place an order with us, we must retain some personal data for at least six years to comply with the Sale of Goods Act 1982, Consumer Rights Act of 2015 and HMRC guidance.
Legitimate interests: We collect and process some personal data to pursue our legitimate interests in a way you would reasonably expect as part of running our business. For example, to provide new products or services.
The Type of Personal Data We Collect
Depending on your interaction with us, we may collect and process all, or some, of the following information:
Name
Address
Phone number
Email Marketing preferences
Quote history
Activity on our website, gathered by the use of cookies in your web browser.
Computer IP address
Usage: Your information is primarily used for designing bespoke renewable systems, submitting grid connection permits, and providing ongoing system maintenance.
Protecting Your Data
Our website is hosted on a secure server using a verified SSL (secure socket layer) system for transferring data. If you have any concerns regarding the security of this site, please contact us.
Sharing Personal Data
Sometimes we need to share your personal data with trusted third parties. In these instances, your data will only be used for the exact purpose we specify, will be transferred and stored securely, and will be deleted or rendered anonymous if we stop working with that third party.
Examples of the third parties are:
- Regulatory bodies, electrical network operators for grid connection, and occasionally technology manufacturers to fulfil equipment warranties
- Payment-processing services
- Delivery couriers and postal services
- Email marketing service providers
- Event ticketing services
- Customer service management systems.
This list is not exhaustive and may change in line with business processes. Please be assured we will only ever share your information with trusted parties who adhere to GDPR and the correct standards of security.
How Long We Retain Your Data
We will only keep your data for as long as it is needed. After that, we’ll either delete it or render it anonymous (keeping information necessary for business analysis).
If you receive services from us, we’ll keep your data for six years in order to comply with legal obligations. You can request that some of this is removed sooner (see below). After six years we will remove your data unless you have consented to our marketing.
Your Rights Over Your Personal Data
You have the right to:
- Access your personal data, free of charge
- Have your personal data rectified if it is out of date or incorrect
- Have personal data erased, unless that would conflict with our legal obligations
Please contact us if you would like to exercise any of these rights.
How To Stop Data Use for Marketing
- By clicking the ‘unsubscribe’ link at the bottom of any marketing email we send
- By contacting us and asking to opt out
Please note: you may continue to receive marketing from us for a short period after opting out.
Cookies
Cookies are minute text files stored on your computer when you visit certain web pages.Most web browsers have default settings that allow cookies to be stored. However, you can disable or enable cookies, should you wish to change your settings.We use encrypted information gathered from the cookies to help improve your experience of the site. For example, they help us to identify and resolve errors.If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org
Please note: we are not responsible for the content of external websites that are linked to from our website.
Lodging A Complaint
If you are unhappy with our use of personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
The ICO’s contact details can be found on the ICO's website.
